From enquiry to final report
Enquiry and scoping
You tell us the product, the tests and the specification. We check the work against the instruments, columns and reference standards we hold, and confirm whether we can take it on.
Product details, test list, specification or monograph, batch quantity.
Written confirmation of feasibility, scope, turnaround and cost — usually within two working days.
Agreement and NDA
Nothing moves until the commercial and confidentiality terms are settled. We sign your agreement or supply ours, whichever you prefer.
Purchase order or written acceptance of the quotation.
Signed NDA, accepted quotation, and the sample submission instructions.
Sample receipt and logging
Samples are checked against the submission form on arrival, given a unique laboratory identifier and placed in the storage condition the product requires.
Samples, reference standards, and the completed test request form with the consignment.
Acknowledgement of receipt, the assigned sample reference, and any discrepancy raised the same day.
Analysis
Testing runs against the approved method on a calibrated instrument, using qualified reference standards. System suitability is established before any sample injection is accepted.
Nothing — unless a query arises, in which case we come to you before proceeding.
Progress updates against the agreed timeline, and early notice if anything will move it.
Review and reporting
Every calculation and chromatogram is checked by a second analyst against the acceptance criteria before anything is released. Out-of-specification results are investigated and reported, never quietly repeated.
Review of the draft where the scope calls for it.
Signed Certificate of Analysis or study report, with the supporting raw data pack.
After the report
The engagement does not end at issue. Retained samples are held for the agreed period and the analyst who ran your work remains the person you speak to.
Any queries on the results, or a request for repeat or additional testing.
Answers from the analyst, repeat testing where warranted, and method transfer into your own QC lab if you need it.
We quote a turnaround we can hold
Turnaround depends on the test list and current lab loading, so we confirm it in writing when we scope the work rather than advertising a number we might miss. If a timeline is going to move, you hear it from us before the date, not after.
Request a QuoteThe analyst running your samples answers your technical questions directly.
If a method or sample issue appears mid-run, we stop and ask rather than assume.
An out-of-specification result is investigated and reported — it is never re-run until it passes.
What to send with your samples
Complete consignments start testing on the day they arrive. Missing standards or an unclear specification are the two things that most often delay a report.
The sample
Sufficient quantity for the full test list, labelled with batch and product name.
Reference standards
Working or pharmacopeial standards with their certificates, including known impurities.
Specification
The limits you want results reported against, or the monograph you are following.
Test request form
Tests required, storage condition, and who to contact with queries.